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HARD Taiwan (硬夏音樂節) 活動取消,5/31截止收退

2019/04/22

原訂於 2019 年05 月 04 日 (星期六) 於台北大佳河濱公園舉辦《台灣 HARD 硬夏音樂節》,因不可抗力因素,經相關單位商討後很遺憾必須取消此次的演出,特此緊急公告。已購票消費者可自即日起至5月31日止辦理退票。對於已購票的觀眾以及支持HARD 台灣樂迷,致上十二萬分歉意。
 
具體退票方式請洽Super Chill Events粉絲專頁 https://www.facebook.com/SuperChillEvents/ ,或請於週一至週五 AM11:00-PM:18:00 電洽(02) 2393-4567  Super Chill票務組或聯絡客服信箱superchilltw@gmail.com,造成您的不便,敬請見諒!
 
退票方式(自即日起至5月31日止辦理退票)
一、『已取得正式票券者』(含機台現金購票及信用卡購票):
1. 將 (1)票卷正本(2) 可供匯款之存摺影本 (需有清楚的銀行名、分行名、戶名及帳號,且以台灣本地開戶的銀行或郵局為限)並於空白處寫上(3)退票人姓名(4)連絡電話,以普通掛號或快遞依下列規定寄回(平信遺失風險大,請寄掛號確保您的權益):
.收件地址:10058台北市中正區八德路一段 23 號 3 樓;
.收件者:「Super Chill票務組收」;信封正面請註明「台灣 HARD 硬夏音樂節退票」。
.請勿親送,收件地址現場無法受理(為避免爭議,須透過掛號或快遞等第三方郵寄系統)。
2. 退款流程需約30個工作天(收到信函起計算)
3. 退款金額為購票票面全額+ibon 取票手續費(如有支付)+掛號郵資。
 
二、『尚未至機台取票者』(信用卡購票):
5月31日退票截止後將於3-5個工作天內,將已刷卡未取票之款項主動退回『原扣款之信用卡帳戶』,退款時間將依發卡行及銀行之作業時間為準,請主動向銀行端查詢退款進度。
 
三、逾期恕無法處理,若有其他相關問題歡迎聯絡客服信箱 superchilltw@gmail.com 或於週一至週五 AM11:00-PM:18:00 來電(02)2393-4567。不便之處,敬請見諒!
 

【HARD Taiwan Cancellation announcement】
Due to unforeseen circumstances, we regretfully have to cancel HARD TAIWAN at Daija Riverside Park on 4 May 2019 (Saturday). We sincerely apologize to our fans and friends for any inconvenience it caused.
 Application of tickets refund is accepted as from today until 31st May 2019.

For more details of ticket refund, please visit or contact:
- Inbox Super Chill Events” facebook official fan page
 - Customer service number: (02) 2393-4567, Monday-Friday 11.00-18.00
- Email to “superchilltw@gmail.com”
Thank you for your consideration for any inconvenience it caused.

※REFUND RULES
 (Application is accepted as from today until 31st May 2019.)

* FOR THE PHYSICAL TICKETS HAVE BEEN PICKED UP
 (Including purchased by cash at ibon kiosk and credit card on ibon website)
 PLEASE PREPARE:
 1. Physical “HARD TAIWAN” event tickets
 2. One copy of your bank passbook (valid domestic account in Taiwan only)
 3. Contact information (Your full name and phone number)
 Sent by POST REGISTERED MAIL to:
 Recipient: Super Chill Events ticketing department- HARD TAIWAN 2019 tickets refund
 Address: 3F., No. 23, sec. 1, Bade Rd., Zhongzheng Dist., Taipei City 100, Taiwan (R.O.C.) 10058.
 *THE COPY OF YOUR PASSBOOK MUST INCLUDE AND CLEAR TO RECOGNIZE BELOW INFO :
 1. Bank name
 2. Branch name
 3. Account holder’s name
 4. Account number

NOTICES:
 * Please send the refund application by post mail, DO NOT send in person.
 * To protect your rights and ensure we receive the mail on time, please use post registered mail. Snail mail might be lost sometimes.
 * It takes 30 working days (starts from the date the refund application received) to complete the refund process.
 * The tickets price plus the ibon kiosk service fee (if it was paid) and the cost of registered mail will be refunded to your bank account.

*FOR THE TICKETS HAVE NOT BEEN PICKED UP
 (Purchase by credit card on ibon website)
 It takes 3-5 working days (starts from the deadline of ticket refund application 31st May) to complete the refund process. The ticket prices will be refunded to the original credit card account which paid for the tickets. The time for each card issuing bank to process the credits back to your account is different. Please check with your card issuing bank for the actual time the refund to appear on the statement.

★THE REFUND APPLICATION AFTER 31ST MAY (POSTMARK SERVES AS A PROOF) WILL NOT BE CONSIDERED AND ACCEPTED.
 * Please contact us if any further questions:
 - Customer service email: superchilltw@gmail.com
 - Customer service number: 02-2393-4567

 Thank you for your consideration for any inconvenience it caused.

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